Introduction
TJ&H PLUMBING & HEATING LIMITED ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access our website.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
- Personal Data: Name, email address, phone number, postal address, and postcode that you voluntarily provide when contacting us or requesting a quote.
- Property Information: Details about your property that are relevant to providing assessments, quotes, and carrying out our services.
- Usage Data: Information about how you access and use our website, including your IP address, browser type, and pages visited.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide you with quotes for our services.
- To deliver, maintain, and improve our services.
- To process grant applications or scheme registrations on your behalf, where applicable.
- To comply with legal and regulatory obligations, including industry certification requirements.
- To send you relevant information about our services, with your consent.
Data Sharing
We do not sell your personal information. We may share your data with:
- Regulatory Bodies: Government agencies or scheme administrators where required for grant processing or regulatory compliance.
- Certification Bodies: Industry certification and accreditation bodies as required for compliance and quality assurance.
- Insurance Providers: As necessary for warranty and insurance claims.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Records relating to work carried out are retained for the duration of any applicable warranty or guarantee period.
Your Rights
Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, you have the following rights:
- The right to access the personal data we hold about you.
- The right to request correction of inaccurate personal data.
- The right to request deletion of your personal data.
- The right to object to processing of your personal data.
- The right to data portability.
- The right to withdraw consent at any time where processing is based on consent.
To exercise any of these rights, including requesting deletion of your personal data, please email us at enquiries@tjhplumbingheating.co.uk with the subject line "Data Protection Request". We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Website technology and cookies
This version of our website does not set cookies or use analytics, advertising trackers or session replay. The enquiry form opens a draft in your own email application; details are not submitted to or stored by the website. If you send the email, we receive the information you choose to include.
When the site is hosted, the hosting provider may process technical information such as IP addresses in server logs. External services, including WhatsApp, have their own privacy policies.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
TJ&H PLUMBING & HEATING LIMITED
Irish Square, Upper Denbigh Road, St Asaph, LL17 0RN
Email: enquiries@tjhplumbingheating.co.uk
Phone: 01745 299210